Frequently Asked Questions – Toddler Sense Sutton Area
ONCE TERM HAS STARTED: In the event of us having to close venue based classes for any reason such as local or national lockdown, we reserve the right to transfer online to Zoom, we cannot offer refunds.
- What is the class structure?
The class will be 50 minutes long. We will still start with a free play element which will include our full adventure play equipment. After this we will move onto the structured sensory activities. As always, we will be having a different themed adventure every week!
- How will you keep the equipment clean?
There is 40 minutes between each class to enable us to clean equipment used by the children during their activities.
- What happens when I arrive and what can I bring with me?
Please do not arrive earlier than 5 minutes before the start of your class. Please only bring essential items with you to the class. If a lot of people arrive at the same time please form a queue outside the door.
- - Can I bring siblings/ extra people with me?
Unfortunately, we are currently only able to accommodate one adult per child - unless a one off exception has been pre agreed. If you have twins/siblings and want to bring another adult to help you will need to book 2 full price places (if one adult is bringing both siblings the second sibling is half price). Please contact us of for any sibling bookings.
If you have a baby under 12 months, they are welcome to join you and your toddler free of charge.
- What happens if we go into a local or national lockdown?
If we are unable to run the venue-based classes for circumstances out of our control we will run your affected sessions online via zoom. Unfortunately, we are unable to offer a refund as the online session will be in place of the venue-based class.
- What happens if I cannot attend my class?
If you cannot make your class please let us know and we can advise you if anyone else in a different class is going to be away in the same week and if they are you can take their place. Alternatively you are welcome to send a friend in your place (with a child of a similar age to yours), we just need to know some details about who is coming so please arrange this with us in advance of the session.
Once you have booked if any of this information changes, we will update you accordingly.