Frequently Asked Questions – Toddler Sense Sutton Area
ONCE TERM HAS STARTED: In the event of us having to close venue based classes for any reason such as local or national lockdown, we reserve the right to transfer online to Zoom, we cannot offer refunds.
** Please note this is a working document. We are closely following all government guidance and will update this document in line with the most recent guidance. This is up to date as of 1th February 2022 **
- Will classes be the same as before?
The class will be 50 minutes long. We will still start with a free play element which will include our full adventure play equipment. (We will continue to keep a close eye on government guidelines and may have to change this, depending on requirements).
After this we will move onto the structured sensory activities. As always, we will be having a different themed adventure every week!
- How will you keep the equipment clean?
You will be given your own equipment to use for the duration of the class. The equipment will have been sanitised before the session and only you will use it during the session. At the end of the session we will sanitise all equipment and leave it to air dry before it is used again.
We have extended our time between classes to allow 40 minutes so that we can also sanitise all mats and touch points before and after each class
- Will we have to wear a face covering?
It is at each adult's discretion as to whether they choose to wear a mask in class.
Babies and children WILL NOT be asked to wear face coverings.
- What happens when I arrive and what can I bring with me?
Due to the cleaning procedures we ask that you do not arrive earlier than 5 minutes before the start of your class. Please only bring essential items with you to the class. Please do not bring buggies/car seats unless necessary.
If a lot of people arrive at the same time please form a queue outside the door.
Hand sanitiser will be available for you to use on arrival, this is for adult use only. We also encourage you to bring your own hand sanitiser and to regularly sanitise your hands.
- Can we use the toilet?
If you need to change a nappy or use the toilet of course you can go! Please bring your own changing mats and take all nappies/ wipes etc home with you. In the toilet we will leaving cleaning materials and we ask that you wipe down any touch points after use and discard the wipe in the bins provided. - Can I bring siblings/ extra people with me?
Unfortunately, we are currently only able to accommodate one adult per child - unless a one off exception has been pre agreed. If you have twins/siblings and want to bring another adult to help you will need to book 2 full price places (if one adult is bringing both siblings the second sibling is half price). Please contact us of for any sibling bookings.
If you have a baby under 12 months, they are welcome to join you and your toddler free of charge.
- What happens if we go into a local or national lockdown?
If we are unable to run the venue-based classes for circumstances out of our control we will run your affected sessions online via zoom. Unfortunately, we are unable to offer a refund as the online session will be in place of the venue-based class.
- What if I have any symptoms of Covid 19 or someone I live with is showing symptoms?
Please DO NOT come to classes if you or someone you live with is showing symptoms or has tested positive for Covid 19. Please follow all government guidance for self-isolating.
- What happens if I cannot attend my class?
In normal times we could offer offer a place in another class that week. Unfortunately due to Covid restrictions on numbers this is more difficult now. If you cannot make your class please let us know and we can advise you if anyone else in a different class is going to be away in the same week and if they are you can take their place. Alternatively you are welcome to send a friend in your place (with a child of a similar age to yours), we just need to know some details about who is coming so please arrange this with us in advance of the session.
Once you have booked if any of this information changes, we will update you accordingly.